Making sure you receive items that fit is a priority for us, and for this reason, we offer a 30-day return policy that will cover sizing issues that you may experience on most products. We do not offer refunds, but we can issue store credit or an exchange for eligible items.  Options are limited to the availably options shown in the return portal. Underwear, supplements, items listed as final sale, and items sold during special events are not eligible for return. To help ensure that you get the best fit What Waist accepts returns within the United States for eligible items returned in new condition with original packaging and tags. Additional restocking fees may apply to items not returned in original condition (tags and bagging). Customer is responsible for all shipping fees from our warehouse. If you need to return more than one item it is suggested that all items are processed in the same request and sent back in one package with the return label. 


Selections made in the return portal do not guarantee that you will be able to exchange for the exact same item. If we are out of stock of a particular product, we may issue you a store credit for a different item (meaning you may have to exchange for a different color or product). Limited Edition products cannot be exchanged. If a limited-edition product is approved for return, a store credit will be issued for a replacement product.

To initiate the return please complete this form ( https://whatwaist.loopreturns.com/ ). Please note that you will be responsible for all shipping charges to and from the warehouse.

Once your request for a return is accepted we will send a return label. Package and drop off your return to the designated carrier. Once the warehouse receives the order we will physically inspect each return and we reserve the right to refuse an item if it does not pass inspection. In order for a return to pass inspection, the item that you are returning should be in new condition and inside the original packaging with all original tags attached. Exchanges should show no signs of wear, odors, marks, stains (glitters, oils, etc) and no dampness from sweat or otherwise. When your exchange is approved by the warehouse, you will receive your store credit or exchange that was selected in the return portal. If the exchange is denied, you will be responsible for the cost of having the item shipped back to you.

It is important that you include a print-off of your order confirmation and order number. 


If you select to utilize your own carrier and the proper order information is not provided, we will not be able to locate your return. We are not responsible for items shipped back without proper identification and we will not be able to issue you a refund if we cannot properly identify your return!


Additional Terms & Conditions:

We offer a 30-day warranty for manufacturer defects or any malfunctions that occur from normal use of our Workout Bands. The 30-day warranty will begin on the date of delivery and will expire 30 days later. If you do not contact us within the 30-day period in regards to any defects or damages, we will not be able to replace the item. Damages or inaccurate orders can be submitted on our returns platform. Misuse or damage that is the result of abuse will not be covered and can be declined at our discretion.

Damaged items and should be reported through our exchange platform ( https://whatwaist.loopreturns.com/ ).


Shipping fees are non-refundable. Customer is responsible for all shipping fees to and from our warehouse. This is inclusive of returns.

Once the checkout process is complete, processing time begins, and refunds and cancellations cannot be permitted. If an exception is made then store credit may be offered in extreme circumstances, but we would not offer refunds on orders that have been processed.

Route purchase protection is automatically added to all orders. You may opt out of this protection at checkout but What Waist is not responsible for lost or stolen packages due to the mail carrying series. Once it leaves the Warehouse, What Waist is no longer responsible for any items. Route purchase protection ensures that if your package is lost, damaged, or stolen due to an issue with the carrier you will be entitled to a replacement or refund.