Making sure you receive items that fit is a priority for us, and for this reason, we offer a 30-day return policy. We do not offer refunds, but we can issue store credit or an exchange for eligible orders and products. Options are limited to the availably options shown in the return portal. Underwear, supplements, items listed as final sale, and items sold during special events are not eligible for return. If you need to return more than one item it is suggested that all items are processed in the same request and sent back in one package with the return label.

If the exchange option is available this does not guarantee that you will be able to exchange for the exact same item. If we are out of stock of a particular product, we may issue you a store credit for a different item (meaning you may have to exchange for a different color or product).  

If you are not 100% satisfied with your purchase, exchanges can be made for eligible items. To initiate the return please complete this form ( https://whatwaist.loopreturns.com/ ). Please note that you will be responsible for all shipping charges to and from the warehouse.

Once your request for a return is accepted we will send a return label. Package and drop off your return to the designated carrier. Once the warehouse receives the order we will physically inspect each return and we reserve the right to refuse an item if it does not pass inspection. In order for a return to pass inspection, the item that you are returning should be in new condition and inside the original packaging with all original tags attached. Exchanges should show no signs of wear, odors, marks, stains (glitters, oils, etc) and no dampness from sweat or otherwise. When your exchange is approved by the warehouse, you will receive your store credit or exchange that was selected in the return portal. If the exchange is denied, you will be responsible for the cost of having the item shipped back to you.

In order for your return to be processed, we ask that you follow the steps listed on our returns page closely. You can visit this page to submit a return https://whatwaist.loopreturns.com/.

It is important that you include a print-off of your order confirmation and order number. 

If you select to utilize your own carrier and the proper order information is not provided, we will not be able to locate your return. We are not responsible for items shipped back without proper identification and we will not be able to issue you a refund if we cannot properly identify your return!