Making sure you receive items that fit is a priority for us, and for this reason, we offer a 14-day exchange policy that will cover any sizing issue that you may experience. We do not offer refunds, but we can issue store credit or an exchange for eligible orders.
This does not guarantee that you will be able to exchange for the exact same item. If we are out of stock of a particular product, we may issue you a store credit for a different item (meaning you may have to exchange for a different color or product). Limited Edition products cannot be exchanged. If a limited-edition product is approved for return, a store credit will be issued for a replacement product.
If you are not 100% satisfied with your purchase, exchanges can be made for eligible items. To initiate the exchange please complete this form ( https://returns.richcommerce.co/return/new?c=whatwaist ) and send a copy of your order confirmation back with your exchange item to the provided address. (Please note that you will be responsible for all shipping charges to and from us).
We will physically inspect each return and we reserve the right to refuse an item if it does not pass inspection. In order for an exchange to pass inspection, the item that you are returning should be in new condition and inside the original packaging with all original tags attached. Exchanges should show no signs of wear, odors, stains (glitters, oils, etc) and no dampness from sweat or otherwise. When your exchange is approved, you will receive an invoice for the return shipping and once your invoice is paid, your replacement item will be shipped. If the exchange is denied, you will be responsible for the cost of having the item shipped back to you.
In order for your return to be processed, we ask that you follow the steps listed on our returns page closely. All returns will be processed as store credit for you to utilize to repurchase your sizing. You can visit this page to submit a return https://returns.richcommerce.co/return/new?c=whatwaist .
It is important that you include a print-off of your order confirmation and order number.
If the proper order information is not provided, we will not be able to locate your return. We are not responsible for items shipped back without proper identification and we will not be able to issue you a refund if we cannot properly identify your return! Once your item is received by our warehouse, we have to inspect the item. Once approved, we will send you a store credit for your item to the email address on file. Please allow up to 30 days for the returns process to complete.
Please follow the steps on the returns page closely to ensure we receive your return.
Policy Valid 3/20/200 - 6/22/2020: In response to the threat of COVID-19 (coronavirus) and recent CDC advisories, we have temporarily stopped exchanges on all items. This response is a measure to prevent the spread of the virus to and from our facilities and customers. The CDC advises that COVID-19 can live on surfaces anywhere from a few hours to days. We would like to assure our customers that there have been no reported cases of infection from personnel within our facilities and we are working hard to keep it that way. If you have an item that needs to be exchanged, please do not send your them at this time. Any items received after Friday, 03/20/20 will be declined and set back to you. We will be extending the period that we are accepting exchanges to a safe range out from the quarantine period. We are keeping a close eye on the CDC’s recommendations for handling packages and we will keep our customers informed on how and when we plan to move forward with normal operation. Please check back here for any updates on this situation. If you have questions or concerns regarding policy or procedures moving forward, please let us know via the contact form on WhatWaist.com.
Exchange Terms & Conditions:
We offer a 14 day warranty for manufacturer defects or any malfunctions that occur from normal use of our Workout Bands. The 14 day warranty will begin on the date of delivery and will expire 14 days later. If you do not contact us within the 14 day period in regards to any defects or damages, we will not be able to replace the item. Misuse or damage that is the result of abuse will not be covered and can be declined at our discretion.
Shipping fees are non-refundable and will not be included in your refund. Customer is responsible for all shipping fees to and from our warehouse.
Once the checkout process is complete, processing time begins and refunds and cancellations cannot be permitted.
We are not responsible for any lost or stolen items due to mail carrying series. Once it leaves the Warehouse, What Waist is no longer responsible for any items.